SHIPPING & RETURNS
SHIPPING POLICY
FREE Domestic Delivery
at the moment we do offer free shipping on all orders
to these countries (United States, and Japan)
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
all orders could be delivired within 3 to 5 days after being shipped successfully
RETURN & EXCHANGE POLICY
Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead.
Undamaged and resaleable products may be returned for a full refund within 45 days of the date the item was delivered to the designated shipping address. For more information, please contact our customer support team at contact@ororow.com
Refund Period may take around one week or so after contacting us.
The refund would be returned as a Paypal cashback refund or store credit. (customer's choice)
Shipping fees should be paid by the buyer and refunded by the seller.
Undamaged and resaleable product return conditions include but are not limited to:
Returns must include all items sent in the original package.
Returns must be sent in the original undamaged packaging.
The RMA (Return Merchandise Authorization) number provided by ESR must be visible on the shipping label.